Returns & Exchanges
At KOSPET Global Official, we stand behind the quality of our rugged smartwatches and offer a 30-day window for returns or exchanges if you are not completely satisfied with your purchase. To be eligible for a refund, items must be in their original packaging and in the same condition as received.
Initiate Your Request
Contact our dedicated customer support team at [email protected] with your order number and the reason for the return to receive an RMA authorization.
Prepare the Package
Securely pack the smartwatch, charging cables, and manuals in the original product box to ensure no damage occurs during transit.
Ship to KOSPET
Send the package to our designated return center using a trackable shipping service and provide the tracking number to our support team.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing