Frequently Asked Questions
Everything you need to know about your KOSPET rugged smartwatch experience.
What is the typical shipping time for KOSPET orders?
We offer global shipping. Orders are typically processed within 1-2 business days, with standard international delivery taking between 7 to 15 business days depending on your location.
Are KOSPET smartwatches truly waterproof?
Yes, our rugged smartwatches are designed with high-grade water resistance ratings, such as 5ATM or IP69K, making them suitable for swimming, rain, and extreme outdoor environments.
What is your return and refund policy?
We provide a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original condition within 30 days of delivery for a full refund.
Do KOSPET products come with a warranty?
All KOSPET smartwatches purchased from our official store come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your region.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your package's journey in real-time.